Terms of service

Terms of Service

Last Updated: July 2026

1. Overview

Welcome to Glow Up Lab.

These Terms of Service ("Terms") govern your access to and use of the Glow Up Lab website, online store, products, content and services.

Throughout these Terms, the words "we", "us" and "our" refer to Glow Up Lab.

By accessing our website, submitting an enquiry, requesting information, or purchasing products from Glow Up Lab, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you must not use our website or services.

Glow Up Lab operates as an Australian-based business providing research materials and related products.

2. Research Use Agreement

Glow Up Lab supplies research materials intended solely for legitimate research and laboratory purposes.

Products supplied by Glow Up Lab are not medicines, therapeutic goods, supplements, cosmetics, food products, or products intended for personal use.

Products must not be:

  • Consumed or administered by humans

  • Used for veterinary purposes

  • Used for diagnosis, treatment, prevention or cure of any disease or medical condition

  • Added to food, supplements, cosmetics or other consumer products

By purchasing from Glow Up Lab, you acknowledge and agree that products are supplied strictly for research purposes only.

3. Customer Eligibility and Responsibilities

By using our website or purchasing products, you confirm that:

  • You are at least 18 years of age

  • You are purchasing products for legitimate research purposes

  • You understand your responsibilities regarding the handling, storage and use of research materials

  • You will comply with all applicable Australian laws, regulations and safety requirements

You are responsible for ensuring that your purchase and intended use of products complies with all applicable legal and regulatory requirements.

Glow Up Lab reserves the right to refuse service where we reasonably believe products may be purchased or used for inappropriate, unlawful or prohibited purposes.

4. Product Information and Documentation

Glow Up Lab makes reasonable efforts to provide accurate product descriptions, specifications and supporting information.

Where available, documentation such as analytical information or certificates may be provided for research reference purposes.

Documentation provided by Glow Up Lab does not represent approval, endorsement or suitability for human or veterinary use.

Product images, colours and presentation may vary depending on your device, screen settings or other technical factors.

5. Enquiries and Orders

Submitting an enquiry or request through our website does not constitute acceptance of an order.

All enquiries and purchase requests are subject to review, availability and acceptance by Glow Up Lab.

Glow Up Lab reserves the right to approve, decline or cancel any enquiry or order at its discretion.

An order is only confirmed once:

  • Glow Up Lab has accepted the request

  • Product availability has been confirmed

  • Payment arrangements have been completed

We reserve the right to refuse any order where we believe the request does not comply with these Terms.

6. Pricing and Payment

All prices displayed on the Glow Up Lab website are in Australian Dollars (AUD) unless otherwise stated.

Prices, promotions and product availability may change without notice.

Payment instructions will be provided following acceptance of an enquiry or order.

You agree to provide accurate and complete information required for payment, communication and delivery purposes.

Products will only be supplied once payment requirements have been satisfied.

7. Shipping and Delivery

Glow Up Lab provides shipping services Australia-wide.

We make reasonable efforts to process and dispatch accepted orders within the timeframe communicated at the time of purchase.

Delivery timeframes are estimates only and may vary due to circumstances outside our control, including:

  • Courier delays

  • Weather events

  • Public holidays

  • Transport disruptions

  • Incorrect delivery information provided by the customer

Customers are responsible for providing accurate delivery details.

Once an order has been dispatched, Glow Up Lab is not responsible for delays caused by third-party delivery providers.

8. Returns and Refunds

Returns, refunds and replacement requests are handled in accordance with our Refund Policy.

Customers should review our Refund Policy before submitting an order.

Nothing in these Terms excludes any rights available to customers under Australian Consumer Law where those rights cannot legally be excluded.

9. Intellectual Property

All content on the Glow Up Lab website, including:

  • Logos

  • Branding

  • Text

  • Images

  • Graphics

  • Product information

  • Website design

is owned by Glow Up Lab or used with permission.

You must not reproduce, copy, modify, distribute or use Glow Up Lab intellectual property without prior written permission.

10. Website Use

You agree not to use the Glow Up Lab website:

  • For unlawful purposes

  • To provide false information

  • To interfere with website security or operation

  • To misuse products or services

  • To infringe the rights of Glow Up Lab or another party

Glow Up Lab reserves the right to restrict access or terminate use of the website where these Terms are breached.

11. Third-Party Services

Glow Up Lab may use third-party services, platforms or providers to operate our website and business.

We are not responsible for the policies, content or services provided by third parties.

Your use of third-party services may be subject to their own terms and conditions.

12. Shopify Platform

Glow Up Lab uses Shopify as its ecommerce platform.

While Shopify provides the technology that allows us to operate our website, all purchases and transactions are directly between you and Glow Up Lab.

Shopify is not responsible for products, services, enquiries or transactions provided by Glow Up Lab.

13. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy.

We collect information necessary to:

  • Process enquiries

  • Communicate with customers

  • Process orders

  • Provide customer support

  • Improve our services

14. Disclaimer

Information provided by Glow Up Lab is for general informational and research purposes only.

Glow Up Lab does not provide medical advice, health advice, diagnosis or treatment recommendations.

Customers are solely responsible for ensuring products are used appropriately and legally.

15. Limitation of Liability

To the maximum extent permitted by law, Glow Up Lab is not responsible for losses, damages or claims arising from:

  • Incorrect use of products

  • Failure to follow applicable laws or requirements

  • Misuse of research materials

  • Reliance on information provided through our website

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies available under Australian Consumer Law where those rights cannot legally be excluded.

16. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to remove or limit any rights you may have under applicable Australian legislation.

17. Indemnity

You agree to indemnify and hold harmless Glow Up Lab from claims, losses, damages or expenses arising from:

  • Your breach of these Terms

  • Your misuse of products

  • Your violation of applicable laws

  • Your infringement of third-party rights

18. Changes to These Terms

Glow Up Lab may update these Terms from time to time.

The latest version will always be available on our website.

Your continued use of our website or services after changes are published indicates acceptance of the updated Terms.