Privacy policy

Privacy Policy

Last Updated: July 2026

1. Overview

Glow Up Lab ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, communicate with us, or purchase products from Glow Up Lab.

Glow Up Lab operates in accordance with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide to us, including:

  • Full name

  • Email address

  • Phone number

  • Billing information

  • Shipping address

  • Business details (where applicable)

  • Enquiry details

  • Communication history

  • Any other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Pages viewed

  • Referral sources

  • Cookies and similar technologies

3. How We Collect Your Information

We may collect personal information when you:

  • Submit an enquiry through our website

  • Contact us by email or other communication channels

  • Request product information

  • Place an order

  • Subscribe to our mailing list

  • Interact with our website

We may also collect information automatically through Shopify and other website technologies.

4. How We Use Your Information

Glow Up Lab may use your personal information to:

  • Respond to enquiries

  • Provide product information

  • Process and manage orders

  • Arrange shipping and delivery

  • Communicate with you about your enquiry or purchase

  • Provide customer support

  • Improve our website and services

  • Send marketing communications where you have provided consent

  • Maintain business records

  • Comply with legal obligations

We only collect and use information reasonably necessary to operate our business and provide our services.

5. Research Material Purchases

Glow Up Lab may collect information necessary to process enquiries and purchases relating to research materials.

We do not collect or require personal health information regarding your intended research activities.

Customers are responsible for ensuring their own compliance with applicable laws and regulations relating to the purchase and use of research materials.

6. Shopify and Third-Party Services

Glow Up Lab uses Shopify to operate our online store.

Shopify may collect and process personal information to provide ecommerce services, website hosting, security, analytics and related functionality.

Information may also be shared with trusted third-party providers that assist us with:

  • Website operation

  • Payment processing

  • Shipping and delivery

  • Email communications

  • Analytics

  • Customer support

These providers may process information in Australia or other countries where they operate.

We only use third-party providers where reasonably required to operate our business.

7. Payment Information

Glow Up Lab does not store complete payment card information.

Payment information is processed securely through approved payment providers where applicable.

Payment providers handle payment information according to their own privacy policies and security requirements.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember website preferences

  • Understand website usage

  • Improve website performance

  • Provide relevant marketing communications

You may disable cookies through your browser settings; however, some website features may not function correctly.

9. Marketing Communications

If you subscribe to our mailing list or provide consent, Glow Up Lab may send you:

  • Product updates

  • Company news

  • Educational information

  • Promotional communications

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.

10. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers who assist our business operations

  • Shipping and logistics providers

  • Payment providers

  • Website hosting providers

  • Professional advisers

  • Government authorities where required by law

We do not sell, rent or trade personal information to third parties.

11. Data Security

Glow Up Lab takes reasonable steps to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

However, no online transmission or storage method can be guaranteed to be completely secure.

12. Access and Correction of Information

You may request access to personal information we hold about you.

You may also request that we correct information if you believe it is inaccurate, incomplete or outdated.

To make a request, please contact us using the details below.

13. Overseas Disclosure

Some of our service providers, including Shopify and other technology providers, may operate outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure information is handled appropriately.

14. Children’s Privacy

Glow Up Lab services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

Glow Up Lab may update this Privacy Policy from time to time.

The latest version will always be available on our website.

We encourage you to review this Privacy Policy periodically.