Shipping policy

Shipping Policy

Last Updated: July 2026

1. Overview

Glow Up Lab provides shipping services across Australia.

We take care to prepare and package accepted orders securely before dispatch. This Shipping Policy explains our shipping process, delivery timeframes and responsibilities relating to the delivery of products.

By purchasing from Glow Up Lab, you agree to the terms outlined in this Shipping Policy.

2. Australia-Wide Shipping

Glow Up Lab ships products to customers throughout Australia.

Shipping availability, delivery options and costs will be communicated during the order process.

Delivery locations may be subject to courier availability and any applicable restrictions.

3. Order Processing Times

Orders are processed after:

  • The order has been accepted by Glow Up Lab

  • Payment has been confirmed

  • Required delivery information has been provided

We aim to prepare accepted orders promptly; however, processing times may vary depending on:

  • Product availability

  • Order volume

  • Verification requirements

  • Public holidays

  • Other circumstances outside our control

Customers will be notified if there are significant delays affecting their order.

4. Shipping Timeframes

Delivery timeframes are estimates only and may vary depending on:

  • Delivery location

  • Courier service

  • Public holidays

  • Weather events

  • Transport delays

  • Other circumstances outside Glow Up Lab’s control

Once an order has been dispatched, delivery timeframes are determined by the relevant shipping provider.

5. Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking information and ensuring delivery details are accurate.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery information at the time of purchase.

Glow Up Lab is not responsible for delays, failed deliveries or additional charges resulting from:

  • Incorrect addresses

  • Missing delivery information

  • Incorrect contact details

  • Customer availability issues

7. Lost, Damaged or Delayed Deliveries

Glow Up Lab takes reasonable care when packaging and preparing orders.

Once an order has been dispatched, delivery is managed by the selected shipping provider.

If your order is delayed, lost or damaged during transit, please contact us as soon as possible so we can assist and, where appropriate, communicate with the delivery provider.

8. Packaging and Handling

Glow Up Lab packages products with care to help protect items during transport.

Customers are responsible for ensuring products are received, handled and stored appropriately after delivery.

9. Shipping Restrictions

Glow Up Lab reserves the right to refuse or cancel delivery requests where:

  • Shipping details cannot be verified

  • Delivery requirements cannot reasonably be met

  • The order does not comply with our Terms of Service

  • We believe the purchase may not be for legitimate research purposes

10. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable legislation where those rights cannot legally be excluded.